Noticeboard

COVID 19 further information

Face Mask Exemption requests

Following the previous release of government guidance regarding the wearing of face masks in various public settings such as when travelling (including in circumstances where an individual might
be exempt), we have had an influx of requests for letters of exemption. The current government guidance on this suggests there is no requirement for evidence for exemption, therefore, it should be sufficient for an individual to self-declare this in most cases. 
Practices are not required to provide letters of support for those who fall under the list of exemptions. For example, the responsibility for issuing exemptions in relation to travel is with the transport provider, not GPs – see for example, this information from First Bus and Arriva.  
We are not aware of the government updating their position re how to manage exemptions in relation to mandatory face masks in shops but thought it would be helpful to reiterate previous advice as outlined above.

Coronavirus (COVID-19) and requests for sick notes (Med3)

Dear Patient/s 

We are receiving a lot of enquiries about sick notes from patients.  This is meaning that our telephone lines are blocked for patients who are unwell.  We have produced the following guidance that we hope will answer your questions.

You may want to obtain information about the following categories:

Personally affected – isolating 

For any period of illness less than seven days, you are able to complete a self-certification certificate and provide this to your employer. A SC2 form can be downloaded from the internet. You do not need to contact your GP.

Personally affected - remaining unwell for over seven days

If patients remain unwell and unfit to work over seven days, advice is to visit www.111.nhs.uk and complete an online self-assessment. The patient may be asked to call 111 for further advice on the next steps regarding their illness/ fitness to work. You do not need to contact their GP.

Isolating as per government advice

In light of the current Coronavirus situation, it is inevitable that a number of patients may be required to isolate themselves at home, for example due to the nature of recent travel, or because other members of the household are showing symptoms even in the absence of any symptoms of an illness. In these cases, your GP will not be able to issue a sick note as the time off work is not due to an illness, and isn’t affecting your ability to work, but rather is a precaution to avoid transmission of any illness that is yet to produce symptoms.

We therefore expect your employer to be sympathetic if you are required to self-isolate for 14 days and to understand that the reason for this is to protect the welfare of your work colleagues and the wider community.

In these circumstances you can obtain a sick note for your employer if needed from the NHS 111 online service:

 https://111.nhs.uk/isolation-note

 At risk group – following government advice

Employers are responsible for putting in place arrangements for home/remote working where this is possible. Where it is not, the employee may self-certify and return to work following the relevant absence which their employer may authorise as per government advice. Where they do become unwell during or after this time, point 1 and 2 applies. You do not need to contact your GP.

Whilst we appreciate this may cause some difficulties between you and your employer, equally GPs have a responsibility to prioritise the assessment and management of the healthcare needs of patients who are acutely unwell, rather than spending time dealing with requests for sick notes, particularly when they aren’t in a position to issue one.

Further guidance for employees and employers can be found on the gov.uk website.

We hope that this information is useful.

Many thanks

Sandy Lane Surgery Team

For anything urgent please ring 111.

  1 missed 10 minute appointment costs the NHS £152.00. Please remember to cancel.

From Thursday 28th March 2019 all prescriptions for schedule 2&3 controlled drugs will be sent electronically to your nominated pharmacy. If you do not have a nominated pharmacy there will be no change in the way you collect your prescription. 

The Leyland Collaborative

Practices in Chorley & South Ribble are working together in groups to offer weekend, bank holiday & weekday evening appointments for their patients. These additional appointments may be held at another surgery within the Leyland group rather than at Sandy Lane. Please be aware, regardless of the time or location of the appointment, you must ring Sandy Lane in normal opening hours to book or cancel an appointment. The group consists of the following practices

  • SANDY LANE SURGERY
  • MOSS SIDE MEDICAL CENTRE
  • WORDEN MEDICAL CENTRE
  • CENTRAL PARK SURGERY
  • THE VILLAGE SURGERIES Croston / Eccleston

We can now offer you an enriched Summary care Record

click here for more information 

Patient Online Services

We now have nearly 4000 patients who are using our on-line service Patient Access to book appointments, order prescriptions, There is also an option to view your medical record including test results and hospital letters. For more information CLICK HERE

Do you know who your allocated GP is?

As part of our contract we must now inform all patients which GP they are registered with at the surgery. This is simply an administrative task and you are still able to continue seeing the GP of your choice. If you do not know who your allocated GP is, ask someone next time you come to the surgery  - thank you

Telephone Appointments

Are available for minor queries or reviews if you do not need to be physically examined.

Use your Pharmacy for minor ailments

Remember your local pharmacist is trained to treat minor ailments such as coughs and colds, blood pressure checks, constipation, rashes / skin problems and headaches etc. Please ask at your local pharmacy.

 Mobile numbers / Text alerts / email address

If we do not have any of the above information for you please update us ASAP by phone or by filling in the form on this website to update your records. We are now sending you appointment reminders with a cancel option, clinic invites and blood results by SMS text.

click here to update your records

NHS Health Checks

We offer NHS Health Checks free of charge to all patients age 40yrs to 74yrs, who are not being monitored in any of our clinics such as the CDM or Diabetic clinics. These NHS Health Checks are done every 5yrs. If you think you qualify for a health check or have not had one in the last 5yrs please contact reception. 

Practice Management

Mrs Jane Balchin

JanePractice Manager

Jane has worked at the practice since 1988.  She has previously been involved in fundholding and was Deputy Practice Manager for a number of years. From 2010 - 2013 Jane was acting Practice Manager before officially accepting the Practice Manager role in 2013.

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Mrs Debbie Sands

Deputy Practice Manager 

debbie

Debbie has worked for the practice since 1990. She had previously involved in fund holding and was Office Manager for 5 years. Debbie was acting Deputy Practice Manager from 2010 - 2013 before officially accepting the role in 2013, she is also IG Management Lead and Data Quality Lead.

 

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Mrs Alison Kemp

Assistant to the Management Team & Patient Support Lead

alAlison first started here as a receptionist many years ago and has worked her way up to her current position. She now assists the management team on a daily basis and deals with any patient related problems.

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Mrs Carol Mercer

Office Supervisor

 

CarolCarol Joined Sandy Lane Surgery in November 2018 as our Office Supervisor.  Carol oversees the reception area and staff.

 

 

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Mrs Susan Good

Deputy Office Supervisor

sgoodSue joined the practice in 2010 as a medical receptionist.  She was appointed to the role of Deputy Office Supervisor in 2018 and works closely with Carol to oversee the reception team.

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Sal

Administration

Mrs Hiba Al-Obidi

IT Lead & Digital Champion / Administrator

Mrs Nicole Crossthwaite

Medicine co-ordinator. Administrator. Cancer Champion.

Mrs Rebecca Ashworth

Administrator 

Mrs Nicky Guttridge

Summariser and cancer Champion/ Administrator

Mrs Karen Rodgers

Note Summeriser /Administrator.

Miss Bethany Dykes

Administrator

Reception

Kelly Smith

Patient Services Lead

Kelly has considerable customer service/ complaints experience and the first point of contact for patient concerns or complaints within the surgery


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The Reception Team

The reception team are the first point of contact at the practice, whether you call in or contact us by telephone. they support the clinicians and are able to answer many of the queries you may have.

They are fully trained in being able to signpost you to the right person for help and to keep all information confidential. When booking an appointment please tell them a little about why you need to see a Doctor so they can book you in with the right person.

All practice staff are bound by the same strict rules of confidentiality as the doctors. If you wish to discuss matters in private please tell the receptionist.

Secretaries

Mrs Wendy Duncan
Mrs Sharon Eaton
Mrs Rachael Green
 
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