Patient Participation Group

The Aims of the Patient Participation Group

We would like to know how we can improve our service to you and how you perceive our surgery and staff. 

To help us with this, we have set up a virtual patient representation group so that you can have your say. We will ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received. We will contact you via email and keep our surveys succinct so it shouldn’t take too much of your time.

We aim to gather around a hundred patients from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long term conditions, people with disabilities and people from non-British ethnic groups.

Code of Conduct

  1. The PRG is not a forum for individual complaints.
  2. PRG members will not discuss their own personal health issues, medical condition or treatment in any emails or survey responses.
  3. The PPG is not to be used in pursuit of specific or personal health campaigns for example in connection with access to special treatments.
  4. Confidentiality will be paramount. Email addresses of members of the PRG will not be disclosed to other members, unless their express consent is given. The PRG will not require information about individual patient’s illness, condition or treatment and should not seek it.
  5. Members of the PRG are expected to conduct themselves with courtesy and consideration for others
  6. Members of the PRG will not approach the media without the prior approval of the practice.

Our next meeting is Wednesday, 27th November at 6:15pm.

Our Patient Representative Group (PRG) will help improve Practice communication to patients, patient feedback and assist in the development of new procedures, processes, and services.

PRG membership is open to all registered patients and to achieve a balanced and representative group we are especially keen to see new members joining from the following groups: –

  • Patients from minority ethnic groups
  • Younger adults
  • Patients with disabilities or managing long-term conditions.
  • Patients from the LGBTQIA+ community
  • Parents with children under the age of 18
  • Those with caring responsibilities

If you are keen to play a role in shaping your future NHS services at Sandy Lane Surgery then speak to a member of the practice team at reception and a member of the PRG will call you for an informal chat.

Our regular meetings are designed to be informal and fostering open discussions on various topics. If you’d like to learn more about the subjects we’ve covered or the next steps we’ve planned, you can request a copy of the informal minutes.

Simply email us at [email protected] and we’ll be happy to share the details

Join Our PPG

If you are happy for us to contact you occasionally by email please complete the sign-up form below.

Title
Email
Date of Birth
The information below will help to make sure that we receive feedback from a representative sample of the patients registered at this practice.
Gender
Your Age
How would you describe how often you come to the practice?

The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.