Appointments

How to Book Appointments Online 24/7

Click here for more information  Sandy Lane On-line Services for Patient Access

Click here if you already have an account to log in. Patient Access log in here

Please note if booking an appointment on-line the available appointments mirror the available appointments at the surgery. So if you do not find a suitable appointment to book online please do not ring the surgery but check the next day as fresh appointments are released daily at 8am each morning.

Appointment System

The majority of routine appointments with our doctors, nurses and health care assistants can be booked up to 2 weeks in advance, subject to availability.  This can be done online, over the phone or at reception.

A number of appointments will be allocated each day for patients who require urgent appointments.  These will be with a specific doctor at a specific time and will be given out in time order. You be required to come out or work or bring your child out of school for an urgent appointment.

Reception staff will ask brief details on why you are needing an appointment with the GP in order to put book you in with the correct clinician. Reception staff have been instructed to do this by the Partners.

If you need advice but do not need to be examined you can ask to book a telephone appointment.

Reception

Our reception staff have been trained to signpost you to the most appropriate person for your care, so remember the more information you give the receptionist the easier it will be to help you.  The reception team will also be able to assist you with any queries which are related to:

  • Prescriptions
  • Blood tests, urine tests, x-ray results
  • Private medicals
  • Sick notes

If you need advice on contraception, coils, contraceptive implants etc please mention this to the receptionist as they will be able to guide you to the appropriate GP's. 

Extended Access - The Leyland Collaborative

We are pleased to be able to offer evening and weekend appointments by working in collaboration with other GP Practices in the area.

This does mean that if you want to be seen on a weekday evening or weekend, your appointment may be held at a different GP practice to your registered practice and with a different GP or nurse than you usually see.

The practices are working together and where you may be offered an appointment are: Sandy Lane Surgery, Moss Side Medical Centre, Worden Medical Centre, Central Park Surgery and The Village Surgeries (Croston and Eccleston).

Your medical records will be available to the clinician that sees you to ensure that they have the information they need to give you the best possible care. 

In order to book an evening or weekend appointment, you must call this GP practice as these appointments are not currently available online.

However if you need to book an evening or weekend appointment and your GP surgery is closed, please call NHS 111 and they will be able to advise you further.

Home Visits

Home visits are meant for people who are house bound or too ill to travel to the surgery. Whenever possible try and come to the surgery where facilities allow for a more thorough and professional assessment of your illness.

To allow the doctors to plan their day If possible please try to telephone reception before 10am.

Please provide as much information to the receptionist as possible to enable the Doctor to telephone you to assess the urgency of your request and deal with it appropriately. 

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit.

Choose the Right NHS Service

Pharmacist

If you do not pay for your prescriptions you can be treated at your local pharmacy FREE for common minor ailments such as:

  • Coughs and colds,
  • Allergies
  • Viruses
  • Tonsillitis
  • Flu
  • Diarrhoea and vomiting
  • Headaches
  • Thrush
  • Nappy rash
  • Colic and many more.

Simply ask your pharmacy to prescribe to you under the minor ailments scheme.

Cancel an Appointment

If you have booked an appointment with a Doctor, Nurse or other member of staff, it is really important to let us know if you need to cancel it. One missed appointment costs the NHS around £152.

Methods for cancelling your appointment are:

  • Online if you are registered for our on-line service Patient Access
  • By return text when you get a reminder. Please type CANCEL
  • By Telephone: Please call us on 01772 214700 and tell the receptionist.

Why is it important to tell us you want to cancel your appointment?

Many patients fail to cancel their appointment each month. This wastes a lot of valuable Doctor and Nursing time and also means everyone waits longer to be seen.

By telling us in good time that you cannot keep an appointment, we can offer your appointment to someone else. This helps us to reduce waiting times and means everyone can be seen sooner.

What happens when you miss your appointment?

If you do not attend (DNA) several of your appointments and do not contact us to cancel them you will receive a letter from the practice, if after receipt of this letter you continue to fail to attend, we may have to consider removing you from the practice list and ask you to register with another practice.

Sandy Lane does not want to lose patients this way. The easiest way to stop this happening is to simply let us know if you cannot attend.  

Training Practice

Sandy Lane Surgery has a long history of commitment to training. We believe the training of future Doctors is cruicial to ensure the continued quality of General Practice.

We are a training practice for young GP's and each year fully qualified doctors with wide hospital experience join us. They may join us for either a 4 month, 6 month or 12 month placement. We welcome the fresh ideas and enthusiasm they bring to our team.

At the beginning of their time here an appointment with a training doctor may take longer than normal appointments.  We appreciate your patience during these longer appointments.

Occasionally consultations may be video recorded - this is for educational purposes and will only be done with your permission. We will always ask for your written consent to record your consultation. If you would prefer not to have you consultation video recorded, please inform either the receptionist or the Doctor. Please be reassured that this will not reflect on your care in any way. Physical examinations are not recorded and the camera will be switched off by request.

In addition medical students and nursing students may be present at the practice to gain experience. Patients will always be asked if they are happy for the student to be present during their consultation. You can always decline to have a student present.  Please tell the doctor or nurse if this is the case.

GP Appraisal

All doctors in the practice take part in the national and annual appraisal scheme.

The doctors at the practice who train the students are also examined independently to ensure that they have sufficient knowledge of practice and education, appropriate teaching skills, educational management and an attitude supportive of learning.

The practice is also inspected to ensure that it meets the students needs and the appropriate standards for training.