NHS Chorley & South Ribble CCG
Please only come to the surgery when asked to do so by a clinician. If you have been asked to collect something the reception team will only be available to answer the door:
Monday - Friday
Morning between 11am and 12 noon
Afternoon between 5pm and 6pm
Please ring the intercom by the side of the front door.
If you have been asked to attend for an appointment please bring your mobile telephone with you to the surgery and the clinician will ring you when they are ready and ask you to come to the side door.
Please remember that all persons entering, delivering or collecting from the Surgery must wear a face covering unless exempt in accordance with the current government guidelines.
We thank you for your co-operation.
We are sorry for the inconvenience being caused for our patients trying to contact the practice by telephone recently. You may have found that trying to reach us first thing on a Monday morning has been particularly difficult.
Like many GP practices in Lancashire, our telephone system is run by a local NHS IT provider who are aware of these issues.
We want to assure you these problems have been escalated and explain that fixing them is not in our control, so please be patient with us whilst they are being addressed.
We have been told that over the next few weeks, a short term fix being put in place that should ensure our telephone systems can stay online during very busy periods. In the longer term, we know that upgrades are being made to the system that should fully resolve the problems.
Remember, there are other ways that you can contact the practice. Firstly if you are able please review our web pages please do this is where we will provide you with the most up to date methods of contacting us or where appropriate other alternatives exist such as:-
- MyGp or PatientAccess ; an app that you may have already downloaded (if not please do and follow the instructions for use) which you can use to book appointments, contact the practice or order your prescriptions.
- As usual, you should dial 999 in an emergency and can access NHS111 or your local pharmacy for advice.
Coronavirus remains an ongoing risk despite the Government easing of restrictions and will continue to be a real risk to us all for the foreseeable future
We are extremely grateful to all our patients who have made considerable efforts to manage their medical problems by themselves through this pandemic and request that everyone continues to be sensible and follow advice regarding appropriate safety measures and accessing support and advice from a variety of sources (pharmacist, optician, dentist, NHS 111) prior to contacting the surgery where this is appropriate.
We need to continue to do everything we can to protect the vulnerable members of the community and protect your surgery team so that we can continue to offer you an effective service.
Due to the ongoing coronavirus pandemic, your appointments at the surgery continue to be different for the moment. Your GP practice is open and appointments are being delivered face-to-face, online and over the telephone.
Face-to-face appointments, when an intervention is essential for your care, continue to be available to all patients. Appointments with the nursing/HCA team for things such as blood tests, injections, including contraceptive injections and childhood immunisations, baby checks and cervical smears can be booked online or with the reception team. For the foreseeable future the vast majority of appointments with the GP/ANPs and long term condition reviews with the nurses, will be via telephone or video.
For appointments with the GP/ANP team you will initially be offered a telephone or video appointment to discuss your conditions and they will assess if a face to face assessment is essential in order to make a key decision on the next appropriate step.
The safety of our patients remains a key priority, so we will continue to do what is necessary to achieve the right balance between keeping you away from the surgery and asking you to attend. Limiting face-to-face contact whenever possible is an important part of reducing the numbers attending the surgery and thereby reducing risk of virus transmission and keeping the surgery as safe as possible for those who need to attend.
If you need an appointment, please ring us on 01772 214700 or book online. Please download the My GP to order repeat prescriptions, book appointments and check your symptoms.
You can also call NHS 111 or go online to seek advice https://111.nhs.uk/.
Our opening hours are Monday – Friday 8am – 6pm.
Please do not come to the surgery unless you have an appointment. If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery.
If you are waiting for a check-up, please be assured we will be in touch.
Please continue to work with us so that together we can all stay safe.
Thank you for your support and understanding.
If you have new symptoms of :
- High temperature.
- A new, Continuous Cough.
- A loss of, or change to, your sense of smell or taste.
DO NOT COME DOWN TO THE SURGERY! Use the 111 online coronavirus service to find out what to do next.
For all up to date information on the Coronavirus please follow the links below
Information for employers and businesses
If you need a sick note relating to coronavirus
Information on social distancing and vulnerable people
Guidance on shielding and protecting people defined on medical grounds as extremely vulnerable
Stay at home guidance for households with possible coronavirus
Welcome to Sandy Lane Surgery
"Achieving Quality Care with Compassion and Dignity"
Established for over 40 years and with patients needs at the heart of everything we do our GP's, Practice Nurses and support staff are all committed to providing a high quality primary care service, working with you to maintain and improve your health.
We are a well regarded training practice and have GP Registrars and other Doctors working with us throughout the year. In addition to the usual medical services including health promotion, chronic disease management, immunisations, family planning, child health, antenatal and postnatal care, the practice also carries out minor surgery procedures.
Our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as OPENING HOURS and HOW TO REGISTER you will find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations. You will find updated health-related information in the menu on the right hand side. Take a look at our LATEST NEWS for information updates.
Sandy Lane Surgery welcomes new patients. If you have moved into the area and wish to register at our surgery we are currently taking new patients onto our list.
Sandy Lane Surgery Values
Sandy Lane Surgery places patient care as its highest priority. We aim to apply the following values at all times:
Dignity and Respect
Accurate, Timely and Responsive
Safe and Effective
Open and Honest
The practice has made every effort to ensure easy access to the building and toilet facilities are available for the disabled. All patient facilities are located on the ground floor of the building and part of the reception desk has been lowered to facilitate wheelchair access.
There is a loop system for the hard of hearing. Please inform our reception staff if you wish to use this.
Breast feeding and baby changing
The practice is happy to accommodate breast feeding mothers and will allocate a private room on request. Baby changing facilities are available in both the male and the female toilets.
Rowlands Pharmacy is attached to the surgery and is used by the whole community.
We have a limited number of car parking spaces at the surgery, with 4 disabled parking bays. This is accessed from Sandy Lane.
Several bus services run close the Surgery. The closest bus stop to the Surgery is at Tesco, Leyland . There is a short path along the side of Tesco which leads towards the Surgery. It is no more than 2 minutes walking distance.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features. Whatever your thoughts, be sure to let us know via our FEEDBACK, COMMENTS, SUGGESTIONS . Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
Friends and Family Test
We would like to receive your feedback via the Friends and Family Test. You can follow the link on the right hand side or you can obtain a form from reception.
Guide to GP Services
This guide provides helpful information on all aspects of using GP services: from finding and choosing a practice and how to get the most out of a GP consultation to accessing health records and understanding patients 'rights and responsibilities'. Please click on the link below
Sandy Lane Surgery is proud to partner with Synexus
Visit us on Facebook
(Site updated 12/04/2021)