Due to the ongoing coronavirus pandemic, your appointments at the surgery continue to be different for the moment. Your GP practice is open and appointments are being delivered face-to-face, online and over the telephone.
Face-to-face appointments continue to be available to all patients, but you will be asked to discuss your conditions over the phone first with a healthcare professional to assess what would be most appropriate for you. This is to limit face-to-face contact whenever possible and help stop the spread of coronavirus. In addition to face-to-face consultations, the practice offers consultations by video or over the phone. This can be a convenient and flexible way to receive healthcare.
If you need an appointment, please ring us on 01772 214700 or book online. Please download the NHS App to order repeat prescriptions, book appointments and check your symptoms.
You can also call NHS 111 or go online to seek advice https://111.nhs.uk/.
Our opening hours are Monday – Friday 8am – 6pm.
Please do not come to the surgery unless you have an appointment. If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery.
If you are waiting for a check-up, please be assured we will be in touch.
Thank you for your support and understanding.
Coronavirus (Covid-19) Update August 20
Coronavirus remains an ongoing risk despite the Government easing of restrictions and will continue to be a real risk to us all for the foreseeable future
We are extremely grateful to all our patients who have made considerable efforts to manage their medical problems by themselves through this pandemic and request that everyone continues to be sensible and follow advice regarding appropriate safety measures and accessing support and advice from a variety of sources (pharmacist, optician, dentist, NHS 111) prior to contacting the surgery where this is appropriate.
We need to continue to do everything we can to protect the vulnerable members of the community and protect your surgery team so that we can continue to offer you an effective service.
Therefore for the foreseeable future the vast majority of appointments will be via telephone or video.
The ONLY exceptions are when an intervention is essential for your care. This would be for a physical intervention such as a blood test, injection or smear test or if a doctor or nurse has decided that a face-to-face assessment is essential in order to make a key decision on the next appropriate step.
Reducing such assessments is an important part of reducing the numbers attending the surgery and thereby reducing risk of virus transmission and keeping the surgery as safe as possible for those who need to attend.
If you have a smartphone and feel it is important for you to be able to see a doctor or nurse, then you can request a video consultation. This is often preferred for skin problems or mental health issues. Over the last year we have we have learnt that the vast majority of problems can be dealt with in a telephone consultation.
The safety of our patients remains a key priority, so we will continue to do what is necessary to achieve the right balance between keeping you away from the surgery and asking you to attend.
Please continue to work with us so that together we can all stay safe.
Thank you for your support and understanding.
To all Sandy Lane Surgery Patients
We ask that you only come to the surgery if asked to do so by a Clinician.
With immediate effect the reception team will only be available to answer the door at the times stated below.
Monday to Friday:
Mornings - between 11am and 12noon
Afternoons - between 5pm and 6pm
Please remember that all persons entering, delivering or collecting from the Surgery must wear a face covering unless exempt in accordance with the current government guidelines.
We thank you for your co-operation.
If you have new symptoms of :
- High temperature.
- A new, Continuous Cough.
- A loss of, or change to, your sense of smell or taste.
DO NOT COME DOWN TO THE SURGERY! Use the 111 online coronavirus service to find out what to do next.
For all up to date information on the Coronavirus please follow the links below
Information for employers and businesses
If you need a sick note relating to coronavirus
Information on social distancing and vulnerable people
Guidance on shielding and protecting people defined on medical grounds as extremely vulnerable
Stay at home guidance for households with possible coronavirus
Face Mask Exemption requests
Following the previous release of government guidance regarding the wearing of face masks in various public settings such as when travelling (including in circumstances where an individual might
be exempt), we have had an influx of requests for letters of exemption. The current government guidance on this suggests there is no requirement for evidence for exemption, therefore, it should be sufficient for an individual to self-declare this in most cases.
Practices are not required to provide letters of support for those who fall under the list of exemptions. For example, the responsibility for issuing exemptions in relation to travel is with the transport provider, not GPs – see for example, this information from First Bus and Arriva.
We are not aware of the government updating their position re how to manage exemptions in relation to mandatory face masks in shops but thought it would be helpful to reiterate previous advice as outlined above.
Coronavirus (COVID-19) and requests for sick notes (Med3)
We are receiving a lot of enquiries about sick notes from patients. This is meaning that our telephone lines are blocked for patients who are unwell. We have produced the following guidance that we hope will answer your questions.
You may want to obtain information about the following categories:
Personally affected – isolating for seven days
For any period of illness less than seven days, you are able to complete a self-certification certificate and provide this to your employer. A SC2 form can be downloaded from the internet. You do not need to contact your GP.
Personally affected - remaining unwell for over seven days
If patients remain unwell and unfit to work over seven days, advice is to visit www.111.nhs.uk and complete an online self-assessment. The patient may be asked to call 111 for further advice on the next steps regarding their illness/ fitness to work. You do not need to contact their GP.
Isolating as per government advice
In light of the current Coronavirus situation, it is inevitable that a number of patients may be required to isolate themselves at home, for example due to the nature of recent travel, or because other members of the household are showing symptoms even in the absence of any symptoms of an illness. In these cases, your GP will not be able to issue a sick note as the time off work is not due to an illness, and isn’t affecting your ability to work, but rather is a precaution to avoid transmission of any illness that is yet to produce symptoms.
We therefore expect your employer to be sympathetic if you are required to self-isolate for 14 days and to understand that the reason for this is to protect the welfare of your work colleagues and the wider community.
In these circumstances you can obtain a sick note for your employer if needed from the NHS 111 online service:
At risk group – following government advice
Employers are responsible for putting in place arrangements for home/remote working where this is possible. Where it is not, the employee may self-certify and return to work following the relevant absence which their employer may authorise as per government advice. Where they do become unwell during or after this time, point 1 and 2 applies. You do not need to contact your GP.
Whilst we appreciate this may cause some difficulties between you and your employer, equally GPs have a responsibility to prioritise the assessment and management of the healthcare needs of patients who are acutely unwell, rather than spending time dealing with requests for sick notes, particularly when they aren’t in a position to issue one.
Further guidance for employees and employers can be found on the gov.uk website.
We hope that this information is useful.
Sandy Lane Surgery Team
Welcome to Sandy Lane Surgery
"Achieving Quality Care with Compassion and Dignity"
Established for over 40 years and with patients needs at the heart of everything we do our GP's, Practice Nurses and support staff are all committed to providing a high quality primary care service, working with you to maintain and improve your health.
We are a well regarded training practice and have GP Registrars and other Doctors working with us throughout the year. In addition to the usual medical services including health promotion, chronic disease management, immunisations, family planning, child health, antenatal and postnatal care, the practice also carries out minor surgery procedures.
Our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as OPENING HOURS and HOW TO REGISTER you will find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations. You will find updated health-related information in the menu on the right hand side. Take a look at our LATEST NEWS for information updates.
Sandy Lane Surgery welcomes new patients. If you have moved into the area and wish to register at our surgery we are currently taking new patients onto our list.
Sandy Lane Surgery Values
Sandy Lane Surgery places patient care as its highest priority. We aim to apply the following values at all times:
Dignity and Respect
Accurate, Timely and Responsive
Safe and Effective
Open and Honest
The practice has made every effort to ensure easy access to the building and toilet facilities are available for the disabled. All patient facilities are located on the ground floor of the building and part of the reception desk has been lowered to facilitate wheelchair access.
There is a loop system for the hard of hearing. Please inform our reception staff if you wish to use this.
Breast feeding and baby changing
The practice is happy to accommodate breast feeding mothers and will allocate a private room on request. Baby changing facilities are available in both the male and the female toilets.
Rowlands Pharmacy is attached to the surgery and is used by the whole community.
We have a limited number of car parking spaces at the surgery, with 4 disabled parking bays. This is accessed from Sandy Lane.
Several bus services run close the Surgery. The closest bus stop to the Surgery is at Tesco, Leyland . There is a short path along the side of Tesco which leads towards the Surgery. It is no more than 2 minutes walking distance.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features. Whatever your thoughts, be sure to let us know via our FEEDBACK, COMMENTS, SUGGESTIONS . Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
Friends and Family Test
We would like to receive your feedback via the Friends and Family Test. You can follow the link on the right hand side or you can obtain a form from reception.
Guide to GP Services
This guide provides helpful information on all aspects of using GP services: from finding and choosing a practice and how to get the most out of a GP consultation to accessing health records and understanding patients 'rights and responsibilities'. Please click on the link below
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(Site updated 22/09/2020)